Refund Policy
This policy is prepared with reference to the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).
Contact
Email notifyuse@shivlornswryxell.world with your order details.
Review Window
Requests are reviewed promptly in order of receipt.
Consumer Rights
ACL guarantees apply where relevant and cannot be excluded.
How to Request
Send your full name, order reference, and request reason to our support email. We may ask for additional information to verify order status.
Assessment Process
Where a return is required, we provide instructions by email. Product condition, dispatch records, and payment records may be reviewed before final determination.
Refund Processing
Approved refunds are usually issued to the original payment method. Bank or provider timelines vary and are outside our direct control.
Australian Consumer Law Notice
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to remedies in line with the ACL where legal conditions are met.